HAPPY RETURNS ARE OUR STYLE
For all purchases, returns can be made within 7 days of purchase. We understand things happen, which is why Blue Velvety is dedicated to making the return process simple for you. We’re all about bringing you a top shopping experience from start to finish. If you’re not completely satisfied with a product for any reason, just return the product to us for an exchange.
First, a few details:
- All returns must be accompanied by all original components.
- Lost your receipt? No problem! We are able to locate purchases made on our records.
- If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your exchange will be in the form equal to the lowest selling price at which the product was sold by Blue Velvety during the 7-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver’s license, state or military ID).
- In order to offer the best shopping and product-return experience to as many customers as possible, Blue Velvety reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
- Items purchased from other retailers, dealers or resellers and not directly from Blue Velvety are not eligible for return or exchange.
HOW TO RETURN A PRODUCT FOR EXCHANGE:
1. For purchases made in our stores
Simply bring the item(s) you wish to return to our store to make a return-we’ll be happy to help!
Product(s) returned within 7 days of the original purchase that include the original receipt (or can be verified), will be exchanged.
If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax.
2. For purchases made online at www.bluevelvety.com
An online purchase can be returned to us by mail or by bringing it to any one of our stores. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
Returning your online order to our stores
To avoid return shipping costs and speed up your refund, you may bring returned merchandise to our store.
Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials.
Lose something? Online purchases returned to our store without the original email order confirmation and packing slip (or cannot otherwise be verified) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Blue Velvety during the 7-day period preceding the return.
Returning your online order by mail
To avoid return shipping costs and speed up your refund, you may return merchandise to our store. However, if you choose to mail your return to Blue Velvety, we ask that you cover the return shipping charges.
We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
Blue Velvelty Limited
229 Bexley Road
Erith London Da8 3eu
We also recommend that you use a traceable ground shipping method (e.g. ), so you can track your shipment back to us for a truly flawless return.
RETURNED MERCHANDISE POLICY
Quality is super important to us-we take protecting the integrity of the products we sell very seriously. Blue Velvety policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.
CUSTOMER SATISFACTION POLICY
We greatly value you as a customer.
Our goal is to provide you with an enjoyable, informative, and convenient shopping experience.
If for any reason you are unsatisfied with your experience on bluevelvety.com, please contact us. If for any reason you are unsatisfied with a product you have purchased on bluevelvety.com you can return it to our store (according to the RETURN INSTRUCTIONS provided).
Thank you for shopping with BLUE VELVETY.